Privacy Policy

Last updated: April 2026

1. Information We Collect

We collect the following types of information:

  • Account information: name, email address, role (student or coach), and password hash.
  • Profile information: bio, location, disciplines, experience level, and profile photo (coaches).
  • Booking information: session details, dates, payment amounts, and cancellation history.
  • Payment information: processed securely by Stripe. We do not store credit card numbers.
  • Usage data: pages visited, features used, and device/browser information.

2. How We Use Your Information

  • To provide and operate the Platform
  • To process bookings and payments
  • To send booking confirmations, reminders, and cancellation notices
  • To display coach profiles publicly to potential students
  • To improve the Platform and develop new features

3. Information Sharing

We do not sell your personal information. We share data only with:

  • Stripe: for payment processing
  • Supabase: for data storage and authentication
  • Resend: for transactional email delivery
  • Law enforcement: when required by law

4. Text Messages (SMS)

When a coach voluntarily provides a phone number in account settings and explicitly consents to receive SMS, we use it to send transactional messages such as team and event coaching invites, scheduling reminders, and account notifications. We do not send marketing SMS. Message frequency varies based on your activity — typical users receive 1–5 messages per month, with occasional spikes during active coaching engagement (e.g., camp announcements or multiple session invites).

  • No sale or sharing for marketing: Mobile phone numbers and opt-in data are never shared with third parties or affiliates for marketing purposes, and are excluded from any sale or transfer of personal information.
  • Service providers: We use Twilio to deliver SMS on our behalf. Twilio processes phone numbers and message content under its own privacy policy.
  • Opt out: Reply STOP to any message at any time to stop further SMS. Reply HELP for help, or contact support@mycoachslot.com.
  • Carrier charges: Standard message and data rates may apply depending on your wireless plan. MyCoachSlot is not responsible for any charges from your carrier. Carriers (AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages.

5. Public Coach Profiles

Coach profiles (name, bio, location, disciplines, ratings, and reviews) are publicly visible to all visitors. Coaches consent to this visibility by creating a profile.

6. Data Security

We use industry-standard security measures including encrypted connections (HTTPS), secure authentication (Supabase Auth), and Row-Level Security on all database tables. Passwords are hashed and never stored in plain text.

7. Data Retention

We retain your data for as long as your account is active. You may request account deletion at any time by contacting us. Upon deletion, we remove your personal information within 30 days, except where retention is required by law.

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your account and data
  • Export your data in a portable format

10. Children

The Platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email.

12. Contact

Privacy questions? Contact us at privacy@mycoachslot.com.